Refund policy
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, unwashed, unaltered, and in the same condition in which it was received, with its original tags attached. A receipt or other proof of purchase is also required.
To request a return, contact us at support@coastale.co. Please include your order number and identify the item you would like to return. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide instructions on how and where to send your item. Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. If COASTALÉ provides a prepaid return label for a customer-responsibility return, the cost of the label will be deducted from the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly at support@coastale.co. Include your order number, a description of the issue, and clear photographs when applicable.
Once the issue has been reviewed and confirmed, COASTALÉ will cover the reasonable cost of return shipping and offer an appropriate replacement or refund.
Non-Returnable Items
Items clearly marked Final Sale at the time of purchase are not eligible for return.
We cannot accept items that have been used, washed, worn, altered, stained, damaged after delivery, or returned without their original tags.
Gift cards are non-returnable.
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
We do not currently process direct exchanges.
To receive a different item, return the original item in accordance with this policy and place a separate order for the new item.
Order Cancellations
To request an order cancellation, contact us as soon as possible at support@coastale.co.
We will make every reasonable effort to accommodate the request, but cancellation cannot be guaranteed once an order has entered processing or has shipped. Orders that have already shipped must follow the return process described above.
Refunds
We will notify you after your return has been received and inspected.
If the return is approved, the refund will be issued to the original payment method within 10 business days. Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Your bank or card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@coastale.co.
Contact
For questions about returns, cancellations, or refunds, contact us at:
